Service Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

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Your role and responsibilities

• Creates and drives implementation of service strategy as a member of the management team.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Executes service and sales channel strategy within their own area of responsibility.
• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Drives consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensures customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications for the role

• Bachelor´s Degree in Electrical or Mechanical Engineering, Industrial or Automation Engineering, Business Management.
• +8 years of experience working in Mexican and CA&C Electrical Systems industry.
• Manufacturing Knowledge.
• Experience in Large projects (3M USD or higher).
• Industry Segment knowledge (Minning, Oil & Gas Utilities, Food & Beverage, Water & Wastewater, Building/Infrastructure).
• Proven Leadership experience.
• Contract Management, Install Base Management, Project and Cost Management.
• Customer Service and Digital Service (SAAS).
• Availability to travel (40% national and international).
• Advanced level of English.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid