System Drives Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Systems Drives Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service planning and execute service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.
The work model for the role is: {onsite/hybrid/remote} {insert Linkedin #}
This role is contributing to the Process Automation Process Industries in {insert region}. Main stakeholders are {insert main stakeholder groups if available}.
You will be mainly accountable for:
• Installation supervision according to manufacturer’s specifications of new equipment at customer sites
• Interpreting maintenance manuals, schematics and software tools. Repairing equipment, utilizing knowledge of electronics and using test instruments, computers and hand tools
• Leading workers in servicing and repair of ABB equipment. As required, instructing customer in electrical theory and operation of ABB Drives. Leading drive system commissioning projects
• Consulting with engineering personnel to resolve unusual problems in system operation and maintenance
• Advising management regarding customer satisfaction, product performance and suggestions for product Improvements
• Learning ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Amex Travel
Our team dynamics
You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role

• Associates degree in a related field and minimum 2 years of related work/military experience required or High School diploma/GED and 4 years of related work/military experience required
• Understanding of AC and DC drive systems
• Experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing and CMC measurements. Work with ABB 800xA is a plus
• The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines
• Must be available 24/7 based upon business necessity. Up to 80 percent travel required
• Ability to write detailed technical field service reports
• Ability to troubleshoot, test, repair and service technical equipment
• Comply with ABB and customer safety requirements. Complete all designated safety training on time
• Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $49,400 and $91,600 annually. myBenefitsABB.com