Service Engineer

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This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will execute medium-to-high-complexity service work – installation, commissioning, maintenance, upgrades, and retrofits – in accordance with ABB processes, standards, and safety guidelines.
The work model for the role is #onsite
This role is contributing to the Process Automation business in Indonesia.
Reporting to Service Manager, you will be delivering quality customer service to satisfy customers and in close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
This position is based in Surabaya or Jakarta, Indonesia
You will be mainly accountable for:
• Conducting repairs, calibration, commissioning, identifying technical problems, and analyzing them remotely or on-site. At our customer sites in South Asia (including South Korea, Taiwan, Philippines, Malaysia, Singapore)
• Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and of appropriate quality.
• Preparing standard lists, as well as documents and reports to be signed by the customer.
• Reporting work done in a timely manner and following up when needed
• Identifying potential equipment failures and taking corrective actions, troubleshooting complex equipment failures, and making recommendations to avoid the problem in the future.
• Making suggestions for product, quality, and customer service improvements, and discussing them with management.
• Ensuring that Health, Safety & Environment (HSE) practices are of high standard and working to eliminate unsafe practices and incidents.
• Consistently applying functional processes while considering links to other teams.

Qualifications for the role

• Engineering diploma or degree in Electronic Engineering
• 5-10 years of experience in electronic and mechanical service and calibration, working as Field service engineer with electro mechanical instruments
• Sound knowledge of mechanics, pneumatics and data communication
• Knowledge of Pulp and paper industry is meritorious
• A collaborative, solution-focused approach and strong written and spoken communication skills.
• English speaking and writing (Chinese is advantageous)

Benefits

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory