IS Support Process Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness. The work model for the role is: #LI- #Hybrid This role is contributing to the IS Services in India/ Mexico/ Global. You will be mainly accountable for: • Builds IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects. • Maps business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners. • Integrates operation and build activities (DevOps scope) in collaboration with the build team. • Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities. • Plays an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs.

Qualifications for the role

• Graduate/ Master’s Degree in information management, computer systems, business engineering or similar
• 8-10years of total experience
• ITIL certification preferred
• Good functional and technical skills in Cloud Solutions, Agile methodology, Service and Operations Management and Governance Risk and Compliance.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning