Customer Service Specialist – french speaking

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Sales Support Manager - Customer Support

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. This role is contributing to the Process Automation Division in Belgium and Luxembourg. You will be mainly accountable for: • Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. • Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts. • Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management. The work model for the role is: hybrid Linkedin #hybrid

Qualifications for the role

• Excelling in organization, customer-friendliness, service orientation, and being a valuable team player.
• Strong will and drive to learn, with an emphasis on continuous personal and professional development.
• A high degree of accuracy is required, given the impact of errors on the quality of our work and customer satisfaction.
• Knowledge of the SD module in SAP is an asset, willingness to learn is essential.
• Experience in a customer service department within an international company is an advantage.
• Good command of the French, Dutch and English language in speech and writing.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory Please contact Patrick Brahm, Talent Partner, Luithagen Haven 2, Unit H, 2030 Antwerpen or patrick.brahm@be.abb.com for additional information.