Warranty Service Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Warranty Service Manager

Your role and responsibilities

Drives Business unit in ABB Estonia is looking for Warranty Service Specialist to join the team. In this role you will handle customer service tasks with best quality in the shortest possible time to ensure that customer satisfaction maintains on an excellent level. This is temporary role with a contract until 03.2026 The work model for the role is: #LIhybrid This position reports to Warranty Service Manager • Flawless order handling and customer relationship management to ensure the satisfaction of ABB internal and external customers • Managing expectations in local sales unit on the case handling and other to support them • Arranging local sales unit cooperation meetings • Make effort to achieve agreed KPI (key process indicator) targets

Qualifications for the role

• Ability to complete tasks independently and systematically with attention to details
• Customer oriented mindset and Can-do attitude
• Fluency in English language, Estonian and Finnish are an advantage
• Previous experience in customer service is beneficial
• Knowledge of ERP SAP, Salesforce or other relevant tools is beneficial
• Order-delivery processes or international trading knowledge is beneficial

More about us

We also offer our employees the following benefits: • Health insurance • Sport compensation • Opportunities for continuous self-improvement We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory For more information please get in touch with Talent partner Elena +372 5680 1416