IS Consumer Facing Communication Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Global IS Service Awareness & Comm Mngr

Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness. The work model for the role is: #LI-remote This role is contributing to the IS Consumer Experience. You will be mainly accountable for: • Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. • Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. • Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. • Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.

Qualifications for the role

• Bachelor’s Degree in related fields (Communication, Journalism, English)
• Above 3 years professional experience as content provider.
• Experience in following style and Tone of Voice guidelines
• Experience as a communicator
• Strong verbal and written communication, interpersonal and presentation skills
• Excellent organizational and time-management skills
• Experience in copywriting, proofreading and editing

What's in it for you?

• Learn from highly experienced, genuine, and caring colleagues – people who are committed to helping you achieve your personal and professional goals.
• Play a part in anticipating, sensing and responding to technology trends
• Evolve in your career: through trainings and our Open Job Market, your career development continues!

Benefits

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory