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Documentation Specialist in Engineering



st-bruno-de-montarville, qc, canada
Posted on Friday, May 10, 2024

Req ID:453168

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

This position can be located in Plattsburgh (NY) or St-Bruno (Qc) and is part of Service Engineering department under Integrated Service Readiness (ISR) group.

Under the general supervision of the Supervisor, you will write/review manuals explaining the operation, use and maintenance of vehicles manufactured by the company. To do so you will work in close relationship with suppliers and LSA to assure that the maintenance documentation is aligned with MTA description and ISR requirement.

For the specific system(s) of expertise:

  • Collaborate with Engineering in the design review phases by sharing technical expertise and lessons learned from previous contracts. Assist Engineering in defining the formal design review documents with a focus on quantity/depth of content and quality of information with the intent of optimizing re-use in technical manuals.

  • Represent Service Engineering and act as liaison in the Engineering Design Cell(s).

  • Write the functional descriptions of the maintenance manuals for the required contracts. Interact with Engineering, other Alstom divisions and suppliers to obtain the necessary information.

  • Be the Lead and guide internal and external writers throughout the writing process on technical issues related to the system and/or the methodology required to complete the documents.

  • Conduct peer reviews of technical manual elements: maintenance & troubleshooting tasks, operating manual descriptions and more. Review and comment on technical publications submitted by suppliers to ensure they comply with the standards required by customers and the department.

  • Respond to technical queries from other ISR employees (Publications, Training, RAMS, STTE).

  • Assist the ISR Manager or Supervisor in preparing bids and analyzing customer specifications. As needed, assist the Service Engineering Manager or Supervisor in discussions with customers.

  • May occasionally be required by the Service Engineering Manager or Supervisor to perform lower-level or higher level work. Take on other tasks related to the function.

  • Create an information structure (taxonomy and ontology) that will provide a user experience that is purposeful in the navigation of Interactive Electronic Technical Manuals (IETM) and paper manuals. To do so, the Application Specialist will establish practices and guides to a community of users to facilitate the delivery of manuals/publications to our customers. In that regard, he will participate and different steps of a process, at the definition stage, programming and the ongoing stages of execution and change requests.

  • Provide specifications for the development (and maintenance) of computer systems that permit the execution of daily tasks that embodies the information architecture described earlier. He will also support the document layout review and structure prior to delivery of manuals/publication.

  • Be responsible for the sampling quality review of the technical documentation ready to deliver to the customers. He will be responsible in the migration and programming of previous environments to a new specifications or environment.

  • Work closely with Publishers, his role will support the Publisher in the software tools technical aspect.

  • May occasionally be required to train the customer


  • 10 years of recongnized experience

    • Having a Rail industries background is an asset

  • Be familiar with DITA or S1000D specifications,

  • Knowledge of Technical Publications and Publishing Softwares such Arbortext and Framemaker,

  • Be familiar with languages such XML, HTML, XSLT, Javascript,

  • Knowledge of MS-Office suite including Excel Lookup formulas and macros,

  • English fluent, French an asset

  • Able to travel in US/Canada

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.