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Operation Performance Manager

ALSTOM Grid

ALSTOM Grid

Montreal, QC, Canada
Posted on Tuesday, May 14, 2024

Req ID:455583

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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time hybrid Operation Performance Manager in Montreal, QC, CA we’re looking for?


Your future role

Take on a new challenge and apply your comprehensive operational and quality management expertise in a new cutting-edge field. You’ll work alongside dedicated, innovative, and result-oriented teammates. You'll coordinate all Performance and Transformation related activities for NAM Signaling & Infrastructure, making a significant impact on the operational excellence of our projects. Day-to-day, you’ll work closely with teams across the business (Quality Assurance, Project Management, and Engineering), consolidate and analyze operational performance KPIs, and much more.

We’ll look to you for:

  • Coordination of Performance and Transformation activities for NAM Signaling & Infrastructure,

  • Consolidation of Bowling Charts at each Business Unit Level,

  • Driving Root Cause Analysis and setting up Mitigation Plans with Business Leaders for each Red-KPI,

  • Reviewing Data Quality across all functions and defining Process & Tools improvements,

  • Continuous update of the set of KPIs to be used by all business units in line with FY priorities,

  • Supporting ad-hoc initiatives for all NAM S&I scope, including DOT and Cost Out Plans,

  • Organizing and animating bi-yearly workshops with NAM S&I leadership team as part of the strategic cycle,

  • Proposing and organizing communication plans for all employees and middle management within NAM S&I,

  • Driving ad-hoc analysis to support business challenges and proposing action plans,

  • Leading specific initiatives end to end with the support of all business leaders


All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

  • Degree in Business Administration, Finance, Engineering, or related field,

  • 3 - 10 years of experience in operational performance management and improvement methodologies,

  • Knowledge of key performance indicators (KPIs) and data analysis,

  • Strong analytical and problem-solving skills,

  • Resilience in the face of challenges and adaptability to change

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

  • Collaborate with transverse teams and helpful colleagues,

  • Work with consolidated key performance indicators (KPIs) and data to drive quality and continuous improvement across North American Signaling & Infrastructure (NAM S&I),

  • Steer your career in whatever direction you choose across functions and countries,

  • Benefit from our investment in your development, through award-winning learning

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.